Refund policy

Return & Refund Policy — The Pettler Farm

At The Pettler Farm, we take great care in packaging each piece to ensure it arrives safely. However, we understand that damage can occasionally occur during transit or that a product may have a manufacturing defect.

What we cover:

• Items damaged during shipping (broken glass, bent, or damaged frames)
• Manufacturing defects (e.g., loose or missing frame components, structural issues with the frame itself)
• Incorrect items received

What we do not cover:

• Damage caused by dropping, mishandling, or improper display after delivery
• Normal wear and tear
• Damage resulting from exposure to moisture, direct sunlight, or improper storage
• Change of mind or buyer's remorse

How to request a return or refund: To be eligible, you must contact us within 7 days of delivery at [your email address]. Please include:

1. Your order number
2. A clear photo of the damaged item and packaging
3. A brief description of the issue

We reserve the right to assess each claim individually. Approved claims will receive either a replacement or a full refund at our discretion.

Non-returnable items: All sales are final unless the item arrives damaged or defective as described above.